FAQ

Research compounds are high-purity chemical substances or peptides developed exclusively for use in scientific in vitro laboratory studies. Qualified researchers and laboratories use them to investigate biological mechanisms, receptor-binding kinetics and cellular signalling pathways. These compounds are not intended for human consumption, medical use or use in animals.

Our products are intended exclusively for trained scientists, researchers, laboratories and institutions conducting in vitro research. By placing an order, you confirm that you are of legal age, have the knowledge required to handle research compounds safely and will comply with all applicable regulations in your jurisdiction.

The legal status of research compounds varies considerably between countries and regions. Buyers are responsible for checking the applicable laws and regulations in their country before purchasing. AESTX Systems accepts no liability for importing, possessing or using products in jurisdictions where they are restricted or prohibited.

Yes. All AESTX Systems products are tested for purity and identity by independent third-party laboratories using HPLC (High-Performance Liquid Chromatography). Quality assurance is a top priority, and we ensure that every batch meets our strict internal standards before it is shipped.

Most of our products achieve a purity of ≥99%, verified by HPLC analysis. Specific purity values are listed in each product’s specifications. We commit to supplying only compounds with a minimum purity of ≥98%.

Yes. A Certificate of Analysis (COA) is available on request for every product. It includes the HPLC purity analysis results, identity confirmation and other relevant quality data. Please contact our support team with your order number.

Orders are usually delivered within 3–5 working days after payment has been received. Shipping to Germany is free for orders of €150 or more, and to Austria for orders of €250 or more. Once your order has shipped, you will receive an email with your tracking number.

Yes, we ship to selected international destinations. Buyers are responsible for any customs duties and taxes and for complying with local import regulations.

All products are shipped in professional, light-protective bottles or vials. The outer packaging is discreet and gives no indication of its contents.

Most of our compounds are supplied as lyophilised (freeze-dried) powder. This form ensures maximum stability and a longer shelf life.

No. Research supplies such as bacteriostatic water or syringes are not included. Required laboratory equipment should be sourced separately.

Lyophilised powders should be stored at −20°C for long-term storage or at 2–8°C for short-term storage. Protect the products from sunlight and moisture.

We accept credit cards (Visa, Mastercard and American Express) ON REQUEST after an order has been placed using “advance payment”, cryptocurrencies (Bitcoin and Ethereum) and bank transfers. All payments are processed through secure, encrypted connections.

Changes or cancellations are only possible before the order has shipped. Please contact our support team by email as soon as possible.

Due to the nature of our products, all sales are generally final. In the event of a quality defect or shipping error, we offer a replacement or refund after review. Please contact us within 7 days of receipt.